OUR GOALS & OBJECTIVES
Every elite leading management hotel company is striving to reach perfection of the ultimate experience, the best of the best. Our final objective is to fulfill the guest’s innermost dreams and develop the “TMARKS Hospitality Experience”
the goal where guests will feel like they are in heaven with extraordinary attention to details that touches the heart and makes them want to return.
"Effectiveness without values is a tool without a purpose."
- Edward de Bono (1933 - ), Author and Inventor
With core values such as love, care, empathy, creativity, mystery, anticipation and passion, the answer is that the hotel and resort become a truly amazing experience!
Imagine if you could just anticipate all your guest’s needs, make it happen before they ask for it, know about their taste, favorite color, favorite scent, music, food, drink, sculpture, painting, then we are referring to service from the heart. So, it is not only about high-tech and branding but personality and character.
Creativity
Encouraged and developed for all staff because they interact with and service the guest.
Staff often knows what the hotel should be doing to service their guests better. They must be encouraged to take action and make decisions but for them to do this, management must provide training and learn to support their efforts rather than control them.
Empowerment
Staff must be empowered to either make strategic planning decisions or to be trained to take the necessary initiative to meet the needs of their guests.
Training
Training is an ¬integral part of an active human resources development plan. Each department or manager is responsible for developing their people through training to help widen their perspective and their own responsibilities.
Recognition & Reward
Each manager should ensure that staff is offered challenging opportunities that will make them want to make long-term commitments plan with the TMARKS Hospitality brand. Thus, this will ensure consistency and effective leadership in the future. Every staff member is given an opportunity to move ahead through a well-planned career path.